Policies

1. HORI WARRANTY POLICY

HORI Product Limited Warranty HORI warrants to the original purchaser that the product purchased new in its original packaging shall be free of any defects in material and workmanship for a period of 90 days* from the original date of purchase (*See "Exception of Warranty Support for Gaming Part" for additional info).

 In accordance to the Consumer Rights Directive 2011/83/EU, HORI awards 2-year guarantee (legal guarantee) as a protection against defective goods.

 

Warranty Support

Under this warranty, if a defect should occur, HORI, at its option, will repair or replace the product at no charge (Shipping charges may apply). To obtain warranty service, you must first contact us at infoeu@hori.jp with your original receipt or other proof of purchase. Once we approve your warranty support request, we will provide you with a Warranty Application form that you will need to fill out. All returns must be shipped pre-paid via a traceable shipping method with a tracking number (UPS, FedEx, DHL, etc.). Customer must pay for return shipping to HORI UK for any warranty support to be considered. The shipment must include the defective product, proof of purchase (copy of receipt or credit card receipt), a brief letter describing the defect or issue with the product, your return mailing address (no P.O. Boxes) and contact telephone number.

 HORI shall not be responsible for any loss or damage to the product during shipment.

 

Exception of Warranty Support for Gaming Parts (i.e. Hayabusa Joystick Unit, Kuro Button)

1) Exchanges will be accepted for DOA (dead on arrival) cases only. (No refunds)

2) Requests for such defective item must be made within 14 days of purchasing the merchandise. Any requests or inquiries received past this period will not be considered. (No exceptions).

3) Customer is responsible for the shipping costs of the returned items.

4) All returns must be shipped pre-paid via a traceable shipping method with a tracking number (UPS, FedEx, DHL, etc.)

5) HORI shall not be responsible for any loss or damage to the product during shipment.

6) Exchanges will be for the "parts" only. HORI shall not be responsible for accidents or damage to the arcade stick controller unit or other equipment as a result of switching out the parts.

 

Warranty Limitation

This warranty does not apply to normal wear and tear over an extended period of time or when the product has been damaged due to external causes including abuse, accident, usage not in accordance with product instructions, misuse, negligence, improper installation, or if it is modified or tampered with, or by any other causes not related to materials or workmanship. Products purchased from unauthorized dealers, including second hand purchasing online or through any resellers, shall not be covered under this warranty.

This warranty gives you specific legal rights. You may also have other rights which vary from country to country.

 

Regarding PS4-087E Universal HD Monitor dead (fixed) pixels

Occasional pixel inconsistency may occur at any stage in the LCD panel life. Warranty support cannot be provided for this type of inconsistency as it cannot be repaired or replaced.

 

Discontinued Products

For any HORI products that have been discontinued, the above warranty does not apply. However, with a fee, some products or cases may be resolved.

 

Defects Beyond the Warranty Period

For defects to any HORI products that occur beyond the warranty period (two (2) years*), with a fee, HORI, at its option, will repair or replace the product (*See "Exception of Warranty Support for Gaming Part" for additional info).

 

PC Compatibility:
Although some of our products such as the Xbox One Real Arcade Pro V Kai and the PlayStation 4 Real Arcade Pro 4 Kai include Windows PC-compatibility (via XInput) as a feature, these products are designed primarily for use on the Xbox One or PlayStation 4 consoles.

Due to variations in individual Windows PC system environments and hardware configurations we are unable to offer PC-related customer support beyond basic troubleshooting and driver installation instructions. Please contact Microsoft Support or your PC manufacturer if you require additional assistance in configuring an XInput controller device.

 

2. HORI UK LTD. PRIVACY POLICY

What Information Do We Collect?

When you undertake to send us a message using the contact form on this Website, we ask for your full name and e-mail address, and from time to time the e-mail addresses and additional contact details of those who communicate with us via e-mail and request information (“Personal Data”)

Use of Personal Data

Any Personal Data that you give us will be treated with the utmost care and security. It will not be used in ways to which you have not consented.

The Personal Data we collect is used to respond to an inquiry that you have made.

We will not sell, rent or loan any Personal Data or identifiable information collected on this Website.

The information collected from this Website could be stored for as long as is required for the uses stated above.

Period of Grace

Should you request that we amend or suppress record contacting your Personal Data we will endeavor to do as promptly as practical.

Use of Cookies and Log files

A cookie is a small text file written to an individual’s hard drive that contains the user ID. The cookies do not contain any personal information about Users and in themselves only record those areas of the Website that have been visited by the computer in question, and for how long.

The use of cookies is now widespread by websites in order to track traffic flows. From time to time we may use cookies to enable us to offer certain time-saving features to our Users. These may be used to administer the Website, track Users’ movements and actions, and gather broad demographic information for aggregate use. The information gathered would then be used to improve the Website and the User experience.

You can find out more about the use of cookies and how you can remove them by going to the Interactive Advertising Bureau website http://allaboutcookies.org or http://www.cookiecentral.com . You should note that if a User sets up a browser to reject the cookies, he or she may still use the Website although functionality will be impaired.

 

Hyperlinks

This Website contains links to other websites, their inclusion cannot be taken to imply any endorsement or validation by use of the content of the said websites. HORI UK LTD is not responsible for the privacy practices, nor do we accept any liability in connection with the content of such websites which have their own privacy policies tailored for the particular business practice and sectors in which they operate.

Changes/Updates to Privacy Policy

In order to keep up with changing legislation and best practice, we may revise this Privacy Policy at any time without notice so please check back periodically so that you are aware of any changes.

Contact Us


Should you have any questions about this privacy policy or believe that your privacy has been compromised, please contact us at infoeu@hori.jp; alternatively


HORI UK LTD
L.U. 304 The Light Bulb
1 Filament Walk
London
SW18 4GQ